PJ Cars Office
Delivering you accross the midlands on time
Our call center employs over 15 staff with a combination of full time and part time staff. The company’s ethos for handling calls is based on the following four rules.
Efficient booking service
90% of all our calls are answered within 7 seconds.
Customer service orientated call centre
We are not a call centre that is driven by targets to reduce call times we ensure all customers are given a high level of personable customer service.
UK based call centre
All of the call handlers that are used by PJ Cars are UK based.
We do have multi-lingual members of staff
We have staff that can speak English, Hindi, Punjabi and Urdu.
our company to be the market leaders within the taxi industry, enabling us to offer all our customers the highest possible level of service.
The three core areas in development.
- Booking software
- Dispatch software
- GPS Tracking in all vehicles
- Call recording
- Latest Avaya phone system
- Eclipse mobile data unit
- CCTV cameras
- Fare meter
- Satellite navigation
- Call back
- Automated booking system
- Automated response to where your taxi is
- Smartphone app