At our taxi office in Derby, Derbyshire, we always strive to improve our services. Employing 15 staff in a combination of full- and part-time roles, our UK-based call centre is customer service orientated, rather than target-driven. That means we are able to reduce call times and ensure that all customers are given high-quality, personable service when booking taxis.
Our taxi office handles calls based on the following goals:
Why Choose Us?
Efficient Booking Service
90% of All Calls Answered within 7 Seconds
Customer Service Orientated
Moreover, our UK-based team includes multi-lingual members, who are able to speak English, Hindi, Punjabi, and Urdu. Whatever your needs, our staff are here to help and offer any advice you require. By promoting excellent customer service, we have risen to become market leaders within our industry.
Using Helpful Technology
Constantly developing our services, we are always looking for new software and technology to implement in order to provide a better customer service experience. Working particularly in three core areas of development, we are eager to ensure our drivers and all our staff are backed by the latest technology.
GPS Tracking in All Vehicles
Latest Avaya Phone System
Eclipse Mobile Data Unit
Automated Booking System
Automatic Response, with Tracking